customer
support lead
remotefull time
you'll answer the people who use rollo, find the patterns in what they ask, and make sure those patterns change the product. you'll set up how support works here as the team grows.
what you'll do
- answer customers by email and in the app, quickly and kindly.
- write and keep up the help centre so people can find answers on their own.
- bring what you hear to design and engineering, with examples.
- build the tools, tone and habits for a support team that will grow around you.
what you bring
- experience in support for a software product, ideally one people make things with.
- clear, friendly writing, especially when something has gone wrong.
- enough technical curiosity to reproduce a bug and describe it well.
nice to have
- you've led or set up a support team.
- you make creative work yourself.
- you speak a second language.
how we hire
intro call
a short chat with the hiring lead about the role and what you'd like to work on.
a conversation about your work
walk us through something you made and the decisions behind it.
a small paid project
a piece of work close to the real job, sized to a day or two, and we pay you for it.
meet the team
a few conversations with the people you'd work with, then a decision quickly.